Shipping Policy
Shipping Policy
At xesscare, we are dedicated to processing your orders swiftly, efficiently, and with environmental consciousness, consistently selecting the most eco-friendly shipping methods available. Below are detailed information regarding our shipping costs and delivery timelines.
Processing Time
Orders received before 23:59 on business days will be processed and shipped on the same day. Orders placed during weekends or public holidays will be shipped on the next business day. Once your order has been dispatched, you will receive a confirmation email containing tracking details.
Shipping Costs
At xesscare, we always prioritize the most environmentally sustainable shipping solutions. We are pleased to offer this sustainable shipping option completely free of charge to our customers, regardless of order value or destination country.
Delivery Timelines by Country
Estimated delivery times are as follows (including weekends):
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United States: 5-7 business days
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Canada: 5-7 business days
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Germany: 5-7 business days
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Other countries: 7-14 business days
Please note these delivery timeframes are estimates and may vary due to external factors such as carrier performance and potential holiday disruptions.
Delivery Delays
While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including customs inspections or carrier capacity constraints. xesscare cannot be held responsible for delays resulting from these external factors.
Tracking Information
Upon shipment of your order, you will receive an automated email with complete tracking information, enabling you to monitor your package's journey.
Lost or Damaged Packages
Should your package arrive damaged, please contact us immediately at support@xesscare.com with photographic evidence of the damage. For missing packages, we recommend first checking the tracking information and contacting the carrier directly. Our customer service team remains available to provide assistance throughout this process.